Terms and Conditions

These terms and conditions were last updated on 01/11/2009. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. We or Our means Directory Technologies Ltd trading as MyFaveShop.com and / or our Retailers and / or Key 103. You or your means the person accessing, using or ordering from our website over the Internet.

1. Disclosed agent

   MyFaveShop.com acts as agent in the sale of goods which are supplied by our fulfilment Retailers directly to you. The contract of sale then exists between you and the Retailer. These terms and conditions cover all sales made through this website and each of our Retailers must comply with our terms and conditions of trading.

2. Prices, description and availability of goods

   All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the half million items displayed on our site may be mispriced. No contract exists between you and our Retailer partner for the sale by our Retailer partner to you of any product unless and until our Retailer partner accepts the order by taking payment for the goods. Our Retailer partners aim to verify prices as part of their payment processing procedures. Orders are accepted at our Retailer partners' sole discretion and we and our Retailer partners maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

3. Sales tax

   Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
   Orders shipped outside the EU but paid for with a card registered to an address within the EU are subject to VAT. This VAT will not be displayed in the shopping basket but will be added to the amount charged to your card.

4. Payment methods

   All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay in installments. All our Retailers accept Visa (including Delta) and Mastercard. Some also accept American Express, Maestro, Solo, and Eurocard. You can find out which cards a Retailer accepts by adding the product to the basket, proceeding to checkout, and viewing the drop down 'card type' menu. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates. When ordering from more than one Retailer you will see individual transactions for each Retailer on your card statement.

5. Delivery arrangements

   Your shopping basket displays the goods you have purchased, the Retailer who will supply them and an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some made to order goods may take longer. The delivery costs for each Retailer vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days.
   Please note that there are some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

6. Cooling off period and cancellation / returns

   We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Retailer within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer. We will not accept return of:
   • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
   • Sealed audio / video / DVD recordings or computer software which have been opened
   • Goods made to the customer's personal specifications
   • Pierced earrings / body jewellery

   Bulk Orders are only returnable at the suppliers discretion.

   Most Retailers will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer Care for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

   Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the Retailer. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

7. Complaints

   Should you have a complaint with the service or product we provide please contact Customer Care by e-mail: customer.services@shoppingbank.com
   Telephone:  0844 4936 602 (our lines are open 10-00 to 16-00 hrs (UK time zone) Mondays to Thursday and 10-00 to 13-00 hrs on Friday) or fax: +44 (0) 1229 826826. We aim to:
   • Acknowledge complaints within 5 working days
   • Advise you how long it will take to resolve the complaint
   • Keep you informed throughout the process

8. Offensive or age restricted material

   We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at customer.services@shoppingbank.com

9. Trademarks and copyright

   All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the eDirectory website are the property of eDirectory.co.uk. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

10. Security

    Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. Globalsign provides our SSL security, the market leader for digital certificates worldwide, securing over 100,000 websites in more than 50 countries. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Retailers maintain our standards of security. If you have any questions about the security at our website, you can send an e-mail to security@shoppingbank.com

11. Privacy Statement

    This privacy statement applies solely to information collected through this website.

    1. Information Collection and Use

       We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Retailers solely for the purpose of fulfilling your order. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
       • Your name and address
       • Your contact telephone numbers (to enable us to contact you in the event of a query)
       • Your e-mail address
       • For credit / debit card purchases your card details
       • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
       We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing customer.services@shoppingbank.com or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

    2. Registration and Newsletter

       Registration is not required to use our website. To speed up future purchases and avoid retyping your details you may register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by e-mailing us at unsubscribe@shoppingbank.com

    3. Fulfilment Partners

       Our fulfilment partner Retailers deliver all orders. By ordering goods from the Retailer you become one of their customers and the Retailer may contact you directly. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. If you have any complaints about correspondence received from any individual Retailer please contact us at customer.services@shoppingbank.com

    4. Cookies

       A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
       We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled within your browser to use the site.
       We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site. Click here for more information on Cookies and your Browser settings.

    5. Log Files

       We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

    6. Sharing

       We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

    7. Links to / from 3rd party websites

       We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

    8. Surveys & Contests

       From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

12. Notification of Changes

    If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

13. Legals

    The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
    These terms and conditions do not affect your statutory rights as a consumer.
    Directory Technologies Ltd is registered in England. Company registration number 06553460.